<p>Michrome provides the names and addresses of start-ups in your local area <em>faster than anyone else</em>, helping you get in touch with new clients before your competitors even know they exist.</p> <p>We do not provide contact names, telephone numbers or email addresses. Please remember these are brand new businesses and start-ups:</p> <ul class="bullet_points"> <li>BT only update their public telephone directories four times per year. The businesses may not yet be included.</li> <li>A brand new business may not have set up a contact telephone number or web site yet (one reason why our service appeals to companies offering telephony and web design services).</li> </ul> 2008-08-19T15:12:16+01:00 12 true What information is included? 4598

We provide the names and addresses of start-ups before anyone else

2008-08-22T16:13:59+01:00 <p>The monthly summary is completely free and we plan to keep it that way: we hope you'll like it enough to try our paid service.</p> 2008-08-19T15:18:05+01:00 16 true Is the summary really free? 2995

More about our free monthly summary service

2008-11-02T22:54:13+00:00 <p>If your company supplies goods or services to very new businesses, Michrome can help you make contact and build relationships with potential customers ... before your competitors even know they exist.</p> <p>Our hope is that you can use our service to deliver relevant messages at the right time. A start-up or a new business is an ideal lead for a web designer, for example: they are unlikely to have a web site and will be looking to increase awareness of their business.</p> 2008-08-19T15:03:38+01:00 7 true Why contact new businesses? 2633

We help you be relevant and timely

2008-08-22T16:13:32+01:00 <p>Our customers want to reach very new businesses, either nationally or locally. Typically, we supply information to accountants, banks, computer technicians, <a href="/questions/25">directories</a>, graphic designers, printers, solicitors, stationery suppliers, tax advisers and web designers.</p> 2008-08-19T15:04:57+01:00 8 true Who uses Michrome? 1960

A brief overview of our customers

2008-08-22T16:10:21+01:00 <p>Some of the companies listed on our site do not <em>yet</em> show on <a href="http://www.yell.com">Yell</a>, <a href="http://www.thomsonlocal.com">ThomsonLocal</a>, <a href="http://www.google.co.uk">Google</a> or <a href="http://www.uk.ask.com">Ask</a>. This is to your advantage.</p> <p>Company listings in Yell and ThomsonLocal are paid advertisements, so neither directory should be considered an exhaustive list of UK businesses. In fact, <em>Michrome supplies information about start-ups to one of the major directories</em>, helping them keep one step ahead of their competition!</p> <p> For a company to appear in search engine results it must have it’s own web site or be listed in a directory. Our leads are so fresh that the company may not have a web site yet (one reason why our service appeals to companies offering <acronym title="Search Engine Optimisation">SEO</acronym> and web design services).</p> 2008-08-21T11:27:42+01:00 25 true Why can’t I find some of the companies listed here on Yell? 1819

We are faster than the competition

2008-11-15T18:27:23+00:00 <p>Our web site is updated every month and we send free monthly summaries at the beginning of each month.</p> 2008-08-19T15:14:57+01:00 14 true How often is your web site updated? 1425

We update the information on our web site regularly

2008-08-22T16:11:16+01:00 <p>Your response rate is dependent on the relevance of your offer, the quality of your letter and any follow up. For best results, Michrome recommend you use your leads as soon as you receive them.</p> 2008-08-19T15:07:08+01:00 10 true What response can I expect? 1192

Make your sales letter relevant and timely

2008-08-27T23:25:13+01:00 <p>Usually, our paying customers subscribe to a fixed number of leads based around their post code. For example "I'd like to receive 1000 leads per month and I want them based around GU1 1EJ". We can deliver custom reports to cover specific regions or post codes areas; <a href="/messages/new">contact us</a> with your requirements and we’ll give you an idea of the numbers involved.</p> 2008-08-19T15:28:19+01:00 20 true Can I target a specific region or post code area? 858

Customising the information you receive

2008-11-02T23:02:01+00:00 <h3>Method of sales</h3> <p>The information provided by Michrome is delivered electronically; for the avoidance of doubt, <em>information is ‘delivered’ as soon as it is made available via our web site or sent to you via email</em>. Each monthly payment must be made in full prior to that month’s delivery. Michrome use FuturePay to collect advance payments approximately ten days before delivery.</p> <h3>Cancellations</h3> <h4>Cancellation notice period</h4> <p>There is no notice period and you may cancel your paid services at any time: simply <a href="/messages/new">contact us</a> or cancel your FuturePay agreement.</p> <h4>Refunds</h4> <p>Any information Michrome has delivered cannot be revoked or returned, therefore we do not refund any payments for information that Michrome has delivered to you. <em>You will receive a full refund for any advance payments you have made for information that Michrome has not yet delivered.</em></p> <p>All refunds will be paid as quickly as possible, usually within 10 working days.</p> <h3>Warranties and guarantees</h3> <p>Michrome always does it’s utmost to ensure both free and paying users receive information:</p> <ul class="bullet_points"> <li>according to the schedule they are promised;</li> <li>that is compatible with their computer (e.g. Microsoft Windows, Apple Mac OS X and Linux systems);</li> <li>relevant to the geographic area surrounding their post code.</li> </ul> <p>Michrome does not take payments for any guarantees or extended warranties.</p> 2008-08-19T12:31:36+01:00 1 true What is your cancellation and refund policy? 790

Information about our method of sales, cancellation and refund policy

2009-06-08T22:35:24+01:00 <h3>Free monthly summary</h3> <p>As our monthly summary is free, there is no minimum order.</p> <h3>Paid service</h3> <p>For our paid service, there is a minimum one month subscription charge. The charge varies depending on the size and density of the geographic area you wish to include.</p> 2008-08-19T15:13:25+01:00 13 true Is there a minimum order? 704

Minimum order information

2008-11-02T23:02:01+00:00 <p>We've worked hard to ensure the data we provide will work with most office packages, including <a href="http://office.microsoft.com/excel/">Microsoft Excel</a>, <a href="http://www.apple.com/iwork/numbers/">Apple iWork Numbers</a>, <a href="http://www.openoffice.org/product/calc.html">OpenOffice Calc</a>, and <a href="http://spreadsheets.google.com/">Google Spreadsheets</a>, but perhaps you have different needs?</p> <p>If you are using our paid service, we can integrate the information into any database, CRM, IT system or print bureau.</p> <p><a href="/messages/new">Contact us</a> to find out more.</p> 2008-08-19T15:17:05+01:00 15 true Can the data be in a different file format? 592

Customising the way your information is delivered

2008-11-02T23:03:29+00:00 <p>If you’d rather your company was not listed on our web site, <a href="/messages/new">contact us</a> and we will remove the listing for you.</p> <p>To ensure your listing is removed as quickly as possible, please include your name, the company name, the company address and the <acronym title="Uniform Resource Locator">URL</acronym> of the web page your company is listed on.</p> 2008-08-19T15:26:50+01:00 19 true I don't want my business listed on your site. Will you remove it? 557

How to remove your company from our web site

2008-08-22T16:09:17+01:00 <p>Some of our users have reported difficulties opening their monthly summary using <a href="http://www.microsoft.com/PRODUCTS/works">Microsoft Works</a> spread sheet. If you are having problems, try the following:</p> <ul class="bullet_points"> <li>Click the link we sent in your monthly summary email.</li> <li>Right-click the spread sheet icon then click "Save Target As...". <div class="list_separator"><img alt="Right-click the spread sheet icon" src="/images/questions/1-save-target-as.gif" /></div> </li> <li>A "Save As" window should open.  Ensure "Save in" is set to "Desktop" then click the "Save" button. <div class="list_separator"><img alt="Click the save button" src="/images/questions/2-save-in-desktop.gif" /></div> </li> <li>Next, close all the windows you have open. You should see the file has been saved to your desktop.  Right-click the saved file.  Click "Open With -> Choose Program...". <div class="list_separator"><img alt="Right-click the saved file" src="/images/questions/3-right-click.gif" /></div> </li> <li>An "Open With" window should open.  We've clicked Microsoft Office Word in our example, but you need to click Microsoft Works Spreadsheet then click the "OK" button. <div class="list_separator"><img alt="Click the application you want to use" src="/images/questions/4-choose-word.gif" /></div> </li> <li>Microsoft Works will open the file for you.</li> </ul> 2008-08-19T15:24:54+01:00 18 true How do I open my monthly summary using Microsoft Works? 531

Instructions explaining how to open your monthly summary using Microsoft Works

2008-11-06T09:11:10+00:00 <p>Some information in your monthly summary is in UPPER CASE due to the number of systems and software we support. The good news is it's very easy to convert it using <a href="http://office.microsoft.com/en-us/excel/HP052092241033.aspx?pid=CH062528321033">Excel's "PROPER" function</a>.</p> <p>You should be able to change the whole spread sheet in a matter of seconds.</p> 2008-08-19T15:32:09+01:00 22 true How do I convert the company names from ALL CAPITALS? 523

How to convert ALL CAPITAL TEXT to Proper Case Text using Excel

2008-08-22T16:10:49+01:00 <p>A card security code is a unique three or four-digit number printed on your debit or credit card. The number is not embossed on the card so that it cannot be printed on receipts, making it difficult for anyone other than the genuine cardholder to know it.</p> <p>On most UK-issued cards, the security code is a three-digit number printed at the top right of the signature strip on the reverse of the card.</p> <p>Other cards, American Express cards for example, have a four-digit security code printed on the front of the card, above the account number.</p> 2008-08-19T13:53:58+01:00 2 true What is my card security code? 493

An overview of card security codes

2008-11-02T23:02:01+00:00 <h3>Free monthly summary</h3> <p>We send out free monthly summary emails at the beginning of each month.</p> <h3>Paid service</h3> <p>Customers using our paid service can access their leads as soon as their account is set up.</p> 2008-08-19T15:06:08+01:00 9 true When will you send my monthly summary? 492

We send monthly summaries at the beginning of every month

2008-11-02T23:02:01+00:00 <p>To cancel your FuturePay agreement:</p> <ul class="bullet_points"> <li>Log into WorldPay’s <a href="http://www.worldpay.com/shopper/index.php?page=recurring&amp;sub=2">Shopper Management System</a> using your shopper username and password.</li> <li>Select your agreement, then click the “View Details” button to display full details of your agreement.</li> <li>Click the “Cancel” button at the bottom of FuturePay agreement details and confirm the cancellation by clicking the “Yes” button on the confirmation screen.</li> </ul> 2008-08-19T14:45:41+01:00 6 true How do I cancel my FuturePay agreement? 486

Instructions explaining how to cancel a FuturePay agreement

2008-11-02T23:02:01+00:00 <p> If you find an error on any page of our site, please <a href="/messages/new">let us know</a>. We’ll work to correct it as soon as we possibly can.</p> 2008-08-19T15:19:07+01:00 17 true I’ve spotted an error on one of your pages. Will you correct it? 483

Please let is know if you spot any errors on our site

2008-08-22T16:10:02+01:00 <p>FuturePay from <a href="http://www.worldpay.com">WorldPay</a> allows you to pay for goods or services online, by instalments. Your debit or credit card is periodically charged for an agreed length of time - an online equivalent of traditional direct debit or standing order payments.</p> <h3>Paying with FuturePay</h3> <p>When subscribing to our paid service, your first payment is a standard card payment: you will be charged for this month and next month. Michrome will use FuturePay for the third month onwards. Details of your FuturePay agreement will be displayed on the secure payment page of our paid services.</p> <p>Once your request to set up an agreement has been processed, you will be given a FuturePay ID. This allows you to monitor the progress of your agreement on the <a href="http://www.worldpay.com/shopper/index.php?page=recurring&sub=2">WorldPay Shopper Management System</a>, where you can track each transaction and make amendments to your agreement, or make changes to your card and contact details.</p> 2008-08-19T13:59:34+01:00 3 true What is FuturePay? 456

An introduction to FuturePay from WorldPay

2008-11-02T23:02:01+00:00 <p>We hope you're very happy with our service and, if you do have any problems, you'll <a href="/messages/new">get in touch</a>. However, here's how to cancel:</p> <h3>Free monthly summary</h3> <p>At the bottom of every monthly summary email we send there is an unsubscribe link. Clicking the link will instantly cancel your free monthly summary.</p> <h3>Paid service</h3> <p>There is no notice period and you may cancel your paid services at any time: simply <a href="/messages/new">contact us</a> or cancel your FuturePay agreement.</p> 2008-08-21T10:00:56+01:00 24 true How do I cancel? 454

How to cancel your subscription

2008-11-02T23:02:01+00:00 <p>If you have Microsoft Office, we recommend using Excel to open your monthly summary. If you'd like to use Word, here's how:</p> <ul class="bullet_points"> <li>Click the link we sent in your monthly summary email.</li> <li>Right-click the spread sheet icon then click "Save Target As...". <div class="list_separator"><p><img alt="Right-click the spread sheet icon" src="/images/questions/1-save-target-as.gif" /></p></div> </li> <li>A "Save As" window should open. Ensure "Save in" is set to "Desktop" then click the "Save" button. <div class="list_separator"><p><img alt="Click the save button" src="/images/questions/2-save-in-desktop.gif" /></p></div> </li> <li>Next, close all the windows you have open. You should see the file has been saved to your desktop. Right-click the saved file. Click "Open With -> Choose Program...". <div class="list_separator"><p><img alt="Right-click the saved file" src="/images/questions/3-right-click.gif" /></p></div> </li> <li>An "Open With" window should open. Click Microsoft Office Word then click the "OK" button. <div class="list_separator"><p><img alt="Click the application you want to use" src="/images/questions/4-choose-word.gif" /></p></div> </li> <li>Microsoft Word will open the file for you. <div class="list_separator"><p><img alt="Microsoft Word" src="/images/questions/5-word.gif" /></p></div> </li> </ul> 2008-08-19T15:48:36+01:00 23 true How do I open my monthly summary using Microsoft Word? 448

Instructions explaining how to open your monthly summary using Microsoft Word

2008-08-22T16:09:49+01:00 <p>Your billing address is the address to which your card statement is sent. It must match the address held by your card issuer exactly. If it does not, Michrome may decline your purchase, or defer acceptance of your payment and seek further proof of your address.</p> 2008-08-19T14:06:50+01:00 5 true What is my billing address? 404

Information about your billing address

2008-11-02T23:02:01+00:00 <p><img alt="Payments powered by WorldPay" src="/images/powered_by_worldpay.gif" /></p> <p>WorldPay enable thousands of businesses to accept payments on the Internet, by phone, fax or mail. They are part of the second biggest bank in Europe, The Royal Bank of Scotland, and they have offices in the UK, US and Asia. For more information visit the <a href="http://www.worldpay.com">WorldPay web site</a>.</p> <h3>WorldPay shopper FAQs</h3> <p>WorldPay's shopper FAQs are designed to give you help and advice about the payments process. They can help you resolve simple support queries quickly and easily, which means you can avoid telephone queues or delays associated with email support.</p> <p>Whether you need information about refunds and returns, error messages, or you want to confirm details of your FuturePay agreement, you should consult WorldPay's FAQs in the first instance. You can find them in the <a href="http://support.worldpay.com/shopper/faqs/">WorldPay knowledgebase.</a></p> <p>If you need any further help, please <a href="/messages/new">contact Michrome</a> for advice.</p> <h3>WorldPay security</h3> <p>Michrome recognise that security is one of the major concerns for the shopper during an online transaction. WorldPay use state of the art security tools and techniques to ensure that you are protected against online fraud. For more information about WorldPay online security visit the <a href="http://www.worldpay.com">WorldPay web site</a>.</p> 2008-08-19T14:04:19+01:00 4 true Who are WorldPay? 390

An introduction to WorldPay

2008-11-02T23:02:01+00:00